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Reviews

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Reviews for CTR Services Air Conditioning & Heating

easton douglas
easton douglas
1717004903
Great service
Nelson Nelson
Nelson Nelson
1716579953
This is one company I know I can trust. They are prompt, do great work and provide sound, honest feedback. Hard to find that anymore. Really glad we have them.
Lisa Gallup
Lisa Gallup
1716577037
Great service, very knowledgeable.
Mike Peays
Mike Peays
1716568149
Very prompt, courteous, and professional. Will definitely use them next time I have AC problems. Michelle explained her diagnostics each step of the way and the cost was reasonable.
renate dido
renate dido
1716417690
Informative and polite, will go with them 👍
Matthew Reece
Matthew Reece
1716401793
Scott and Melissa were great! They arrived on time and completed my service quickly. I highly recommend them for AC service. I am joining their Comfort Club Maintenance Plan because of the great benefits and reasonable cost.
Professional, efficient service experience. On time, excellent work ethic.
Jay Hailes
Jay Hailes
1715009077
The tech showed up very quickly after I called, conducted his inspection, educated me on the issue, and resolved the issue quickly. Very professional, and willing to answer all my questions. I will definitely call this company first for any future needs!
Fast reliable service...
M. U.
M. U.
1714661171
I called in the morning and got an appointment in the afternoon. They also send texts and a link tracking the ETA of service. Mr. Scott is very professional and informative. He answered all my concerns. I highly recommend CTR Services. Thank you so much for your services during this time of high heat weather.Update: New appointment just 2 days ago. As always, Mr. Scott did a great job checking all points and explaining everything thoroughly. He’s also very professional and also takes time to make sure everything works well before leaving.
Michelle Olson
Michelle Olson
1713988593
Good price, quick and knowledgeable. I recommend using CTR. I've been a customer for 3 years now and I've never had any issues.
Tracy McGrew
Tracy McGrew
1713825125
Very professional, and knowledgeable...
Maria Sánchez
Maria Sánchez
1713481267
She was very experienced and knew how to take care of the issue right away.
Phil Hopkins
Phil Hopkins
1713459412
Easy to schedule call, very good service and very informative.
Jonathan Chang
Jonathan Chang
1713214265
Very appreciative of Mr. Scott and his services. Other HVAC technicians have quoted me thousands above his evaluation. Plus, they were totally wrong about what was wrong with the HVAC. Mr. Scott was fast, super accurate, and totally honest. Thank you for everything! Highly recommend.
Al Jr
Al Jr
1713213480
Great people.
J. Green
J. Green
1712499866
Update 4/6/24: I have CTR come and service my A/C unit for preventive purposes. Michelle was very professional. She checked my unit inside and my condenser unit outside. Made a recommendation to replace my capacitor on my condenser. She noted that it wasnt something that was imminent, but should be replaced before the hot summer takes full effect and puts additional strain on my system. I truly appreciated her honesty in her assessment and she didn't push me to have it repaired immediately. She explained the issue and gave me the estimate and told me to schedule it at my convenience. CTR is a great company with honest profrssionals. I will continue to use them for my HVAC services and recommend them for yours as well.Original Review:Called CTR to come and check my AC that was leaking water after seeing all their 5* reviews from previous customers. The secretary was very understsnding and put me on the schedule for same day. They did even better and responded within a couple hours of me calling. The tech contacted me when he was enroute told me the likely problem and the estimated price to repair. It was exactly what he said and the issue was fixed in no time! Thank you CTR for your prompt and professional response. Highly recommend them! I will be using your services again.
Scott was awesome! He’s very knowledgeable and honestly the price was the best we found between 8 companies! Him and his team were very thorough and ensured everything was done correctly! If I could give 20 stars I would!
Joseph Ericson
Joseph Ericson
1712096703
Were prompt courteous and professional. They did a good job for a fair price.
Great service. Thank you
Lance Allen
Lance Allen
1711654218
They were on time, professional and had us back up and running in under 30 mins. Absolutely would recommend to others.
They came highly recommended by a buddy of mine. The work they did was great!
Marsha Woody
Marsha Woody
1711134104
CRT staff customer service is amazing. The professionalism, communication, punctuality, being patient and willingness to explain is outstanding. I greatly appreciate the staff of CRT. I got AIR! Thank you everyone!
Darkprince37
Darkprince37
1710956083
Very knowledgeable, and professional it was a wonderful experience.
Juadia Moore
Juadia Moore
1710786545
Great assistance with quote and fair price
The service technician that came out was Scott.I have gotten a brand new system and with new products came new challanges.I went from an old late 90's R22 system to brand new.Scott was timely, upon requested appointments.Knowledgeable on the product.Was willing to answer questions, and if not knowing the answer, was resourceful into finding correct information and not dismiss the question.First instalation went well and swiftly.Whilst using old draining system, we learned that the new systems draining requirements substantially exceeded the older systems needs.Scott was verry quick to come and rectify the draining issue by the following weekend.I haven't seen a problem since this past weekend and i have high hopes for the Texas summer!Thank you Scott!
Gilmar Esteves
Gilmar Esteves
1710348205
Excellent service. Fast, accurate and objective. My machine was diagnosed in one day and repaired with part replacement the next. They did the entire warranty process as well. I recommend it and if necessary I will use the CTR service again
Jeff Carello
Jeff Carello
1709422851
Scott and Michelle showed up and quickly found the problem and had us up an running in no time. Definitely use them in the future! Thanks CTR!
George Bullard
George Bullard
1709320890
The crew was excellent, very professional and punctual.very knowledgeable in there craft. Thank you.
Maria Morales
Maria Morales
1709316456
Excelente job and very friendly people
Marsha Dorsey
Marsha Dorsey
1708966161
He was fast and answered all my questions
Moussa Traore
Moussa Traore
1673203644
Quick and reliable in his work
Chelsee Wornham
Chelsee Wornham
1672953616
CTR Services fixed our A/C unit. They kept in constant contact through every step of the process and were able to explain what needed to be fixed. They even helped us to take steps to prevent our unit from going out again. I highly recommend CTR Services.
Dawn Gillard
Dawn Gillard
1672680283
Mike and MichelleCame out to service my daughter's mini split system that stop working after last the freeze. They were very professional and give me excellent information for the future. Since this is our first winter in Texas. I appreciate any help I can get.Thank you so much!
It was really a great experience interacting with CTR services. It has a great team of interactive and highly responsive professionals. I'd recommend CTR to anyone with repair issues.
Susie Shread
Susie Shread
1663692647
Michelle from CTR responded quickly and took care of an air conditioning leak that was wreaking havoc in our home. She was very efficient, capable and professional. I am really impressed with how she located the problem and solved it! Thank you!
Justin Barth
Justin Barth
1663383465
Extremely friendly and professional. Went beyond what the job required to make sure everything worked exactly how it should. I wish I could rate even higher than 5 stars.
Rachel Blake
Rachel Blake
1663021800
I meant to do this review the day of but got distracted, I can’t remember the repairman name but he was just great! He was so thorough in his assessment of my cooling system in my home. I just moved In and had a extremely high first bill. He did all the checks, my ac was fine. He offered other suggestions that could possibly be the problem and was very friendly and professional. I will use them in the future hands down.
Amber Wrenn
Amber Wrenn
1661535856
My ac went out and I had no idea who to call as I am new to the area. A friend suggested this company. I called and they came out right away to fix my ac. They were fast, and very friendly! I will Deff call them again if I need any more assistance!
Fast service and saved me $ and avoided a costly repair. Was able to add coolant to get me through the summer so I didn't have to replace the unit. Thank you.
N Beliz
N Beliz
1657047253
I always love their services, right on time and professional with great customer service. They cleaned my duct and vent. I definitely recommend their services.
Jerry Cantrell
Jerry Cantrell
1655837992
Repairman was great!
Jan MacWatters
Jan MacWatters
1654272692
Great service. Professional and knowledgeable. Listened carefully to my questions and concerns. ID d the problem, fixed it. Cleaned drain lines and checked Freon too care maintenance issues at my request.helped me to understand what he was doing, and why as well as explaining costs. This is our HVAC company from now on. Loved the annual maintenance plan option as well as the discount on todays bill for signing up. Highly recommended
Paul DQ
Paul DQ
1653416101
Friendly, knowledgeable, practical, punctual, trustworthy - A++
lisa cooke
lisa cooke
1652303738
Scott was very nice. Very professional! Got job done! Would highly recommend!
Susan Norman
Susan Norman
1652221610
Turned in my work order to ORPH on Saturday and CTR called me Sunday night to let me know they would be here to service my AC Monday between 9:00 and 1:00. Technician arrived right on time. Thought problem was fixed but said they would call back to make sure unit was cooling properly. It wasn't so they came back out that afternoon and fixed it. Very pleased with their work ethic and professional. Would not hesitate to recommend them for your AC/HEATING issues.
Russ Bragg
Russ Bragg
1627513999
The AC technician showed up on time and diagnosed a bad capacitor right away. He had the part in his truck and had the AC working fast. I would definitely use CTR again.
Avery Wynne
Avery Wynne
1623800091
Great company. Super quick service.
Tim Barber
Tim Barber
1620842381
Very prompt service, Joseph was very professional and did a great job! He explained the issue and gave me tips for keeping my system healthy. Highly recommend!
Demetress King
Demetress King
1595704374
So happy with the care and response from CTR. Our air went out in July. The came out quickly and were able to get it running. They were professional, on time and just great!!!
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